Delete Your SUBStrust Account

You can permanently delete your SUBStrust account at any time from your web dashboard settings (Dashboard → Settings → Delete Account), directly on this page, or in the SUBStrust mobile app (Profile → Delete Account, once the mobile app ships).

Account deletion is permanent and immediate.

Once confirmed, your account is deactivated and anonymized immediately. An active paid subscription is cancelled right away, with no refund for the time left.

How to Delete on Web

  1. Sign in to your account at substrust.com.
  2. Open Dashboard → Settings (or use the confirmation section below on this page).
  3. Click Delete Account, enter your current password, and confirm permanent deletion.

How to Delete in the Mobile App

Applies once the SUBStrust iOS and Android mobile app ships.

  1. Open the SUBStrust mobile app on your iOS or Android device and sign in.
  2. Go to the Profile tab and scroll to the Delete Account section.
  3. Tap Delete Account, enter your current password, and confirm permanent deletion.

What is deleted or removed

  • Your name, email address and phone number are replaced with placeholders, and you appear as “Deleted User”. Your password is removed and you are signed out.
  • Your profile bio, website, portfolio link, insurance details and license numbers are cleared, and your public profile is hidden.
  • Your uploaded license documents are removed from storage.
  • Your push notification tokens, in-app notifications, onboarding progress and saved GC and subcontractor connections are deleted.
  • Review requests you sent to clients are deleted.
  • Cover letters and attachments on your job applications are erased. Pending applications are withdrawn.
  • Your draft or open projects with no hired subcontractor are cancelled, and applicants are notified.
  • Invitations you sent that haven't been accepted are revoked.
  • An active paid subscription is cancelled right away, with no refund for the time left. If the cancellation fails, your account is not deleted and you can try again.
  • If you're the only member of your company, the company's name and contact details are cleared and its subscription is cancelled too.

What is kept

  • Payment, payout and transaction records, contracts, applications (with bid amounts) and project records.
  • Dispute records and evidence, and milestone proof photos.
  • Messages and reviews, shown as “Deleted User” (or your company's name if it has other members).
  • W-9 and certificate of insurance (COI) files.
  • Basic account facts (role, sign-up date, payment-processor IDs), your trade, service area, experience and rating, consent records, and a record of the deletion.

These records are kept as long as tax and legal rules require.

When you can't delete yet

  • Money is held for one of your projects, or a milestone payment is in progress.
  • You have an active or awarded project or an active contract, as the GC or the hired subcontractor.
  • You have an open dispute.
  • Your account is suspended or restricted.

Email contact@substrust.com for help.

Confirm Account Deletion

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Need help or cannot access your account? Email contact@substrust.com from your registered email address or visit our Contact page.